Delivery Information

All large or heavy deliveries will be completed by a common carrier and be “curbside” delivery. This means that the delivery personnel are not obligated to bring the items into your home, or to remove packing materials. Enhanced delivery services are available in most areas; please email us for more information.

Delivery Damage

When you receive your order, please inspect your items immediately, damage MUST be noted at the time of delivery! Insist on inspecting your items before signing the carrier’s paperwork. Refuse any items that are damaged beyond reasonable repair and notify us as soon as possible via email, or call us. If you receive an item via UPS please notify us of damage right away.

Order Cancellations - Return Policy

If you decide to return an item within 7 days of delivery, you will be responsible for the freight charges to return it as well as a 25% restocking fee. If the item is returned in a damaged condition, additional charges may apply. Be sure that any returns are very well packed, padded, and wrapped. All return shipments must be pre-arranged with us via email or call us. Please call us if you would like an estimate on the return shipping charges.

Special Order Merchandise

Special order merchandise is any merchandise that you require us to make that we do not normally stock. Any deposits made for special order merchandise is considered to be an expression of “Good Faith” by the buyer. Based on this expression, the merchandise is ordered and manufactured particularly to the buyer’s specifications and therefore any deposits up to 50% of the order total, are non-refundable. Special Order merchandise is not refundable.

Refunds and Exchanges

If you require a credit, after verification, Alfresconova will only issue the credit to the original account number to which it was charged after we have received the product back and it has been fully inspected.  

If a transaction requires product to be returned to us, that product must be returned within 15 days of when the return arrangement was made with our service department. If the product is not returned within 15 days, the customer will be charged for the unreturned items and shipping. All refunds will be voided.

Errors, Omissions and Mistakes

We are human and we make mistakes from time to time. We do everything we can to ensure that the information, offers and prices on our site are accurate. Please understand that prices, product availability, conditions and offers are subject to change without notice. Alfresconova reserves the right to revoke any stated offer and to correct any errors or inaccuracies at any time. This policy can apply to orders that have already been submitted and confirmed. If an order is cancelled as a result of this policy we will immediately refund your credit card and contact you to explain the circumstance.